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Cognition Crafters Privacy Policy

                 

 

Last Updated: 10 January 2026

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1. INTRODUCTION

1.1. Cognition Crafters is committed to safeguarding the privacy, security, and confidentiality of all personal information entrusted to us. This Privacy Policy outlines our practices and procedures regarding the collection, use, disclosure, and management of personal information in connecting with our tutoring service. This covers personal information of students, parents/guardians, contractors, volunteers, job applicants, alumni, visitors and other individuals associated with the tutoring business. You can also refer to our Terms and Conditions for further details regarding your rights and our obligations.

1.2. This Privacy Policy is designed to comply with the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) and should be read in conjunction with our Terms and Conditions. By using our services or accessing our website, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

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2. PERSONAL INFORMATION WE COLLECT

2.1. Types of Personal Information Collected

We define “personal information" as any information that relates to an identified or identifiable individual. The types of personal information we may collect include:
 

  • Identification and Contact Details:

    Students and Parents/ Guardians: Name, address, email address, phone number, age, school, year level, subjects, school related academic records, other academic records, assessment results, learning needs, learning goals and progress notes.

    Tutor Information: Name, address, email address, phone number, passport, driver’s licence, resumes, academic records, qualifications, experience, professional registrations, police checks, Working with Children’s Check, and references.

 

  • Billing and Payment information:
    Billing details such as your credit or debit card information and any other information required to manage invoicing.

 

  • Booking Information:
    Details about tutoring sessions, including date, time duration and tutor assigned.

 

  • Technical Information:
    Information regarding your interactions with our website (cognitioncrafters.com.au) - including pages viewed, session information, cookies, IP addresses, enquiry forms and browsing behaviour – to help us monitor and improve our services.
     

  • Communication Data:
    Records of your correspondence with us, whether by e-mail, phone, or other means.
     

  • User Provided Content and Feedback:
    Any content you choose to provide on our website (for example, via surveys, contact forms) including any comments, queries or feedback.

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2.2. Sensitive Information:
We do not generally collect sensitive information as defined in the Privacy Act 1988 (Cth). (which includes, for example, details relating to racial or ethnic origin, political opinions, health, etc). Other sensitive information such as medical records, disabilities, learning support plans and psychological reports may be requested if required. If sensitive information is required for a specific purpose, we will only collect it with your explicit consent or as otherwise authorised by law. We ask that you do not provide such information unless expressly required and with your clear consent.

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3.  HOW WE COLLECT PERSONAL INFORMATION

3.1. Personal information is primarily collected directly from the individuals in various capacities such as students, parents/guardians, contractors, stakeholders, job applicants and others. These channels include:
 

  • Direct interactions:
    When you contact us via e-mail, telephone, post or in person during meetings or consultations, and when you complete forms on our website.
     

  • Automated Technologies:
    As you use our website, we may automatically gather technical and usage information through cookies and other tracking technologies.
     

  • Third Parties and Public Sources:
    We may receive personal information from third party or independent sources, such as public sources to verify or supplement the information you provide.
     

3.2. We seek written consent from individuals before collecting their personal information. Consent may be obtained through consent forms and other appropriate means. However, employee records relating to current or former relations are not covered by the Australian Privacy Principles (APPs).

 

4. PURPOSE OF COLLECTION AND USE OF PERSONAL INFORMATION  
4.1. Cognition Crafters use your personal information for purposes directly related to the provision and improvement of our services. These purposes include, but are not limited to:
 

  • Provision of Services:
    To deliver, manage and improve our services and tailor our services to your requirements.
     

  • Client Relationship Management:
    To communicate with students and parents/guardians through correspondences, respond to enquiries, and provide customer support.

 

  • Administrative Purposes:
    Administering tutoring business activities and employment related matters. Improving day to day operations, training staff and developing programs and services.

 

  • Improving our Website and Services:
    Analysing website usage, enhancing functionality and performance, and delivering new service features.
     

  • Legal Purposes:
    Fulfilling legal obligations including duty of care and child protection obligations.

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4.2. We will only use or disclose your personal information for the primary purposes for which it was collected or for secondary purposes if:

  • (a) You have consented to the use or disclosure;

  • (b) You would expect such use or disclosure in relation to the primary purpose; or

  • (c) The use or disclosure is information authorised by law.
     


5. STORAGE OF PERSONAL INFORMATION

5.1. Cognition Crafters takes reasonable steps to protect the information it holds from misuse, loss, unauthorised access, modification or disclosure. Measured implemented include:
 

  • Restricting access to personal information through role- based permissions aligned with staff duties and responsibilities.

  • Storing physical records securely in locked filing cabinets or restricted access rooms.

  • Implementing appropriate security measures to safeguard our premises.

  • Maintaining up to date information technology systems and cybersecurity controls, including policies and procedures to manage digital security risks.

  • Requiring all staff to comply with our internal privacy, confidentiality, and information-handling policies and procedures.

     

6. YOUR RIGHTS AND CHOICES


6.1. Under Australian privacy law, you have the following rights regarding your personal information:
 

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete information.

  • Deletion: In certain circumstances, you may request that we delete your personal information.

  • Objection: You have the right to object to our processing of your personal information in certain circumstances.

  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time.

  • Opt-out of Marketing: You have the right to opt out of receiving marketing communications from us.
     

6.2. To exercise these rights, please contact us at info@cognitioncrafters.com.au. We will respond to your request within a reasonable timeframe, usually within 30 days.

 

7. COOKIES AND TRACKING TECHNOLOGIES


7.1. We use cookies and similar tracking technologies on our website to collect technical and usage information to help improve website performance and enhance the user experience.

 

8. LINKS TO THIRD PARTY WEBSITES


8.1. Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites, and users should review the applicable privacy policies before disclosing personal information.

 

9. CHANGES TO THIS PRIVACY POLICY


9.1.  We may amend this Privacy Policy from time to time to reflect changes to our practices, operations, or legal and regulatory requirements.

9.2.  Any significant updates will be indicated by revising the “Last Updated” date on this Privacy Policy and, where appropriate, by providing notice directly to you.


9.3.  We encourage you to review this Privacy Policy periodically to remain informed about how we manage personal information and your privacy rights.
 

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10. CONTACT US


10.1. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at: info@cognitioncrafters.com.au

 

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